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CoinEx Detects Anomalous Withdrawals, Assures User Asset Security and Compensation

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On September 12, 2023, CoinEx’s Risk Control System detected unusual withdrawals from several hot wallet addresses used to store exchange assets. To address this issue, CoinEx promptly established a specialized investigative team.

Preliminary assessments have revealed unauthorized transactions involving $ETH, $TRON, and $MATIC. The exact extent of the loss is still being determined, but it represents a small fraction of CoinEx’s total assets.

CoinEx assures its users that their assets remain secure and unaffected. Those impacted by this breach will receive full compensation for any losses incurred. As an added security measure, deposit and withdrawal services have been temporarily suspended and will resume after a comprehensive review.

CoinEx is committed to transparency and promises to provide a detailed timeline and comprehensive report regarding this incident to the community as soon as possible.

During these challenging times, CoinEx seeks understanding and patience from its users. The company’s top priority remains the security and trust of its user base. CoinEx deeply regrets any inconvenience caused and reaffirms its dedication to safeguarding user interests.

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